Pinpointe Reviews

Pinpointe has an overall rating of 4.9 based on 16 reviews. Customer feedback on Pinpointe is mixed: Pinpointe reviewers highlight positive aspects like user-friendly interface, effective customer support, comprehensive features, which strongly appeal to small to medium-sized businesses looking for marketing automation solutions. However, Pinpointe is often criticized for its limited customization options, occasional performance issues, higher pricing compared to competitors.

4.9/5.0

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All Pinpointe Reviews (16)
WilmaWoods
June 18, 2021
"Great reporting and template creation tool"
I tried out Pinpointe for an email marketing project. The template creation tool and the reporting features were super user-friendly and worked perfectly for what I needed.
SameLane
June 02, 2021
"What I love about Pinpointe is..."
What I love about Pinpointe is how it helps my business pull in revenue while keeping track of contact details. Plus, it offers detailed reporting that helps us tweak our campaigns in a meaningful way.

Honestly, I haven't come across anything I dislike, except for the limitation of having just one 'segment' per contact. Other than that, Pinpointe has really blown me away.

With Pinpointe on demand, we can be quick and adaptable. It saves us time and lets us connect with our audience faster and more effectively than ever.
joshygibson2016
March 24, 2021
"Flexibility, Expertise, and Top-Notch Customer Support from Pinpointe"
We really valued the adaptability the Pinpointe crew offered in crafting a plan that suited our client perfectly. During the sales, setup, and ongoing support phases, we consistently experienced outstanding availability from the team. They prioritize fantastic customer service, which has solidified our business relationship. Whether we were chatting about the initial setup, API customizations, or metrics and reporting, Pinpointe consistently delivered a level of expertise that aligned with our requirements.

We chose Pinpointe as a mass mailing solution to shield our client from any potential mail-related domain issues while also providing campaign metrics and a super user-friendly interface. The reporting and metrics tools were a pleasant surprise. Our team and the client’s end users utilize them to fine-tune their email campaigns.
girardlouis709
February 22, 2021
"Pinpointe On-Demand is an awesome tool!"
I've witnessed the fallout when a business boasts a stellar product but has a lackluster sales and support crew. Pinpointe On-Demand is truly impressive, but their team is top-notch, which is crucial, especially when you're navigating through uncertainty! They provide coaching and training at every turn. The only drawback is that you can't link it to another email connector (SMTP service), but that’s to be anticipated. The WYSIWYG and other functionalities are fantastic!
lazywolf882
February 19, 2021
"The WYSIWYG editor is great and..."
I genuinely enjoy using the WYSIWYG editor along with the ability to see and modify the HTML code for my messages. If you need help, support is available, but honestly, the software is super easy to use.
beautifulzebra950
February 16, 2021
"All You Want from an Email Service Provider with Awesome Support"
We send out over 20 newsletters weekly across our various brands. Pinpointe has streamlined our setup and distribution process for these newsletters. Almost right away, we noticed a boost in our open and click rates after we began using Pinpointe. Plus, we also send a bunch of emails to promote events, webinars, premium reports, and more. The drag-and-drop email builder in Pinpointe has made whipping up these mobile-friendly e-blasts a breeze.
happyzebra313
February 12, 2021
"Over 6 Years of Happy Use"
For over six years now, I've been using Pinpointe and I gotta say, I'm quite pleased with how it performs. I send emails all over the globe, and that timed-release delivery feature really does the trick for hitting readers at just the right moment. Plus, the nearly endless list segmentation lets us target specific audiences like a pro.
orangemeercat189
February 09, 2021
"Longtime Pinpointe User for More Than a Decade"
We've been using Pinpointe for more than ten years now. Their software has simplified the management of our five separate store databases and allows us to market via email to each one using saved footer templates that we can easily switch up when needed. The customer support is top-notch, particularly Brian! He’s always fast to reply and tackle any tech problems or inquiries we throw at him.
JavierBates
January 13, 2021
"Fantastic Journey with Pinpointe"
Our journey with Pinpointe has been absolutely fantastic. After facing issues with other EBS providers, we stumbled upon this platform and have seen remarkable results from our campaigns, plus it's super user-friendly. Each year, we keep expanding our collaboration with Pinpointe and truly value their incredible customer support, tailored services, and simplicity.
MorrisMiles
December 18, 2020
"Cooperation and Flexibility in Programming"
The way they handle flexibility and teamwork with us as the end-user was top-notch. Being able to set up drip campaigns and track analytics is at an all-time HIGH in the industry.
RileyMorris
December 17, 2020
"Exceptional tech support and customer care"
Throughout my time with this company, I've tried out a bunch of ESPs, and I gotta say, Pinpointe's tech support is the most responsive and user-friendly I've encountered. There are several ways to get in touch with them, like site chat. I’ve never had to hang around for long before getting a detailed answer, solution, or guidance from the team about any problems I've faced.
tinyfrog687
December 15, 2020
"Pinpointe Meets Every Expectation"
Around 18 months back, we began using Pinpointe and it’s been nothing short of fantastic for creating eye-catching and informative email campaigns for our different audiences. The support crew is top-notch and always ready to help out. We’re really pleased we made the change and are excited about a lasting partnership with Pinpointe. They truly meet every expectation!
Josephine.Carlson
December 11, 2020
"Awesome support, reliable platform, and experts"
After months of searching for the perfect company to handle our email marketing, we came across PinPointe and decided to give them a shot based on the positive feedback we heard. Let me tell ya, it was a FANTASTIC choice. Their responses are super informative and prompt, packed with ideas and tools to enhance our email campaigns, and that barely scratches the surface of how much they've improved our overall efforts.

I’d definitely recommend them as an email service. Actually, I already have!
yellowfish424
December 11, 2020
"Pinpointe Simplifies My Work!"
Using Pinpointe is a breeze for crafting and assembling emails thanks to the Drag and Drop Campaign Builder. Whenever I hit a snag, the customer support crew is super quick and detailed in their replies. I mainly focus on the design aspect of our emails, but I hear my teammates love the tracking tools and surveys. With Pinpointe, I can take on a new email campaign, whip it up, and send it out all in one day. I'm really digging this software!
HollyRobinson
June 03, 2020
"User-Friendly Platform & Helpful Team"
For years, our company has tried out various sending services, and honestly, Pinpointe stands out as the top choice. The pre-flight spam checker has been a game changer for us when launching campaigns. Their platform is super user-friendly, and the support team is fantastic (big shoutout to Brian), usually getting back to us within an hour whenever we have questions. What really impresses us about Pinpointe is the quality of their reporting. The insights they provide are unlike anything else we've experienced, featuring click maps, link reports, and campaign quality scores. We wholeheartedly suggest Pinpointe for any business managing a large database.

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